How do I reset the passkey?

If you have lost your passkey and want to reset it, please send an email to [e-mail], or submit a ticket and provide the following materials:

1. Take photos of one of your government-issued ID documents, such as your ID card, passport and driving license. Please make sure all your ID information is shown clearly, for example, providing both the front and back sides of your ID card.
2. A selfie with your ID document and a handwritten notepad.
   • Please show the bio-data page of your ID document.
   • On the notepad, please write according to the following template: “I, ___ (your name), apply for resetting the passkey of my f2pool account registered with ___ (your email address), on ___ (date).”
   • Please make sure the photo clearly displays your face and the bio-data page of your ID document. 

After reset, please keep your email and password safe, and bind your passkey as soon as possible to prevent potential safety risks.

Please note that after the passkey application is reset, all the passkey verification methods you set will be deleted. It is not supported to reset a specific passkey.

Web—add and delete passkey

App—add, modify and delete passkeys

Passkey verification troubleshooting