Generally, most transfers of cryptocurrency do not arrive instantly. Factors such as the transaction speed on-chain and the number of confirmations required differ. Usually, transactions can be done within an hour after payment from the mining pool.
However, the following factors can also be considered:
- ETH payment
For ETH, the mining pool will display the transaction record (TXID) after payout. However, this does not mean the entire payout process is completed. To track your transaction, click the link of TXID on the revenue page. Transaction information visibility means the payment is completed. Payment generally completes before 10:00 UTC every day. You may contact your wallet address provider with relevant TXIDs for inquiry.
- Full-node wallet
If you are using a full-node wallet, please make sure that the block data of the wallet has been synchronized to the latest height. If the problem still exists, it might be due to data lost during synchronization. You can try to delete the synchronized data (don’t forget to back up the private key or mnemonic) and re-synchronize.