Why are there no hashrate and online miners shown?

If your miners started working, but there is no hashrate and online miners shown on your dashboard, please check it out for the following reasons:

• Miner is warming up

Please run for at least 10 minutes, or check when the word “Accepted” appears in the mining software.

Please make sure worker names are set in the correct formats. A workername should be up to 15  letters and/or numbers. For iPollo miners, since the machine protocol has some compatibility issues with the mining pool, if you use uppercase letters in the warkernames,  your iPollo miners will not be displayed in the mining pool dashboard.

• Incorrect checking method

Please confirm whether the wallet address or f2pool account name is used for the parameters of mining settings. If you are mining with a wallet address, click the search icon on the upper right corner of the f2pool homepage, enter the wallet address used for mining in the search box, and select the corresponding coin type to view. If you are using the f2pool account name to mine, just check by logging in.

App—inquiry about mining activities

• Incorrect mining setting

Please verify if your miner is connected to the f2pool server. No data will be displayed if it is not.

• Insufficient hashrate

A share cannot be submitted for a long time, or the pool is not receiving any share from the miner, the miner will be displayed as offline or inactive, please check if there is “A” or “accepted” data on the mining software. If this is the case, you may consider increasing your hashrate.

• “High Hash” is displayed in the parameters

Local hashrate showed and the miners can be seen online on the f2pool dashboard, but there is hashrate or revenue. Please contact f2pool customer support for assistance.

How do I seek support from the f2pool customer service team?